Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at contact@lespetitsbasics.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.

Payments

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.

Returns

We want you to love your Les Petits Basics product as much as we do! if you aren’t entirely happy with your order, please get in touch with us so we can make it right. we accept returns within 14 days of purchase for a refund or exchange. he product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

The items return at the expense and risk of the customer. No refunds or exchanges will be made for items returned without prior communication and agreement. The costs for the return shipment must be carried by the customer.

For orders that are returned to us from outside the EU kindly note:

Any duties / costs related to the return have to be born by you and will be deducted from the refund. Please inform yourself about how to declare the goods in order to avoid any extra costs before shipping your return.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Sizing

A sizing guide is available to view on each product page. Click on the prodcut and head to the description to find the guide.

Yes ! All the pieces at Les Petits Basics are unisex.