Due to COVID-19, all the logistics process have been adapted in priority for the safety of our teams.
Once your order is confirmed, it can’t be modified.
CONTACT US - firstname.lastname@example.org
WHEN WILL MY ORDER SHIP OUT?
We do our best to ship your orders as quickly as possible. You will receive a shipping confirmation email with a tracking code as soon as your order is shipped.
SHIPPING PRICES OUTSIDE OF FRANCE
ALL PRICES ARE EXCL. VAT & DUTY FEES
WHEN WILL I RECEIVE MY ORDER?
All orders are dispatched from our facility based in France. Transit time starts from the date the order initially ships, not the date the order is placed.
Here is a timeline of when you can expect your Les Petits Basics parcel:
2 BUSINESS DAYS
3-6 BUSINESS DAYS
REST OF THE WORLD
10-15 BUSINESS DAYS
Shipping costs does not include duty or custom charges that may be incurred upon shipment to countries outside France. Les Petits Basics will not be responsible for these expenses.
DELIVERY SHIPPING & COSTS
Our carriers are back to a normal activity.
Delivery times are the responsibility of carriers. Les Petits Basics cannot be held liable for non-compliance with these deadlines.
We accept the return of your order within 14 days from the date of receipt of your order. The return is your responsibility.
The product must be intact, unopened and in its original packaging. You must enclose with your shipment: the product, the number of the order concerned by the return and your contact details.
Here is our return address
SAS MR Inc, Les Petits Basics
7 rue Etienne Forest
38000 Grenoble, FRANCE
Your return package must be tracked. Without this tracking number, we will not accept any complaints.
If the returned product does not comply with the return conditions, the refund cannot be made. Orders placed on our e-shop cannot be returned or exchanged in our shop and points of sale.